| As interior designers, we understand that adding decorative items, choosing furniture pieces, and selecting colors require time and thought. That’s why we buy only quality merchandise as well as take special care in representing each product accurately. However, we also know that you will sometimes find that a style, proportion or color is not right for your space until you place it there. Therefore, we have designed our policies to reflect what we would appreciate—personally and professionally—if buying online.
Ultimately, we want your Interior Sophisticate buying experience to be pleasing in every way so that you eagerly anticipate returning to us time and again to browse and shop.
If you have any questions about our policies, please do not hesitate to contact us.
Contact us with questions
If you have any questions, you may contact us via telephone at 678-315-2326
or via e-mail at customerservice@INTERIOR SOPHISTICATE.com. Please contact us during business hours:
Monday – Friday: 9am-4:30pm
Payment Options
We accept Visa, MasterCard and American Express credit cards.
Sales Tax
Orders shipped within Georgia may be subject to state and local sales taxes of
6%.
Interior Design Professionals’ Discount
Interior Sophisticate is pleased to offer a professional discount of 15 percent off all non-sale merchandise. Please contact us for details.
Return Policies
Returns and exchanges are accepted on FULL PRICED merchandise within 14 days of receipt for items that have NOT BEEN ALTERED, and with ALL tags attached
Please email us at customerservice@interiorsophisticate.com for a return authorization form. Complete the form and include it with your package. Please recycle and reuse all packaging material from the original shipment!
PLEASE NOTE: Shipping and handling charges are nonrefundable. Please send your returns/exchanges to:
Interior Sophisticate
3100 Peachtree Industrial Blvd.
Duluth, GA 30097
678-602-2118
Damaged Merchandise
If you received damaged items, or merchandise you did not order, please notify us within 3 days of receiving the product eligible for return. Failure to follow this policy requires that we must apply our discretion in accepting or declining the return of damaged merchandise.
Sale Merchandise
Returns on regular SALE merchandise will be accepted if the return is postmarked within 10 days of your receipt of delivery. You will receive an Interior Sophisticate credit coupon code that may be applied to future orders. Please email us at
customerservice@interiorsophisticate.com for a return authorization form. Complete the form and include it with your package. Please reuse all packaging material from the original shipment!
PLEASE NOTE: Shipping and handling charges are nonrefundable. Please send your returns/exchanges to:
Interior Sophisticate
3100 Peachtree Industrial Blvd.
Duluth, GA 30097
PLEASE NOTE:
- Sales on “final sale” items are final and nonrefundable.
- Shipping and handling charges are nonrefundable.
Coupons, Discounts & Special Promotions
Discounts and promotions are accepted on in-stock, non-sale merchandise. Neither can be applied to sale or previously ordered merchandise. If a promotional code is applied to an item that is on sale, we will grant the greater discount (and not both) relative to the original price.
Coupon codes will not be retroactively accepted on orders that have already processed. Only one coupon code may be redeemed per order. Coupons may not apply to all vendors.
FedEx “White Glove” Delivery Service
Any Interior Sophisticate furniture piece that is identified by the prefix MAG will receive FedEx “White Glove” delivery service. When FedEx arrives with your “MAG” item, the delivery person will carry the order into your home, uncrate it, and check for any damages. If any damages have resulted, FedEx will take the merchandise back and resolve the problem without any concern or action on your part. FedEX will deal directly with us in arranging the delivery of a new piece.
Shipping Policy
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Orders placed by 1:00 PM EST, Monday through Friday, generally ship within FIVE business day pending availability and credit verification. We do not partial ship unless requested. If so requested, we will ship your first item free ground shipping and additional items at $X per shipment for ground shipment.
Because we ship orders via FedEx and UPS, we are unable to deliver to APO/FPO addresses or to P.O. Boxes. We do not offer Saturday delivery on our website. However, we will always do our best to accommodate your special needs. Please call us at678-602-2118 if you have any special shipping needs or requests.
*Please note: Some furniture and house ware items require individualized shipping instructions and charges where noted in the shopping cart.
Telephone Orders
For accuracy and your convenience, we encourage you to order online. However, if you would like to place an order over the telephone, please contact Customer Service at 678-602-2118.
Privacy Policy
To help us achieve our goal of providing the highest quality merchandise, we use information gathered from our customers and other visitors to our website. Because we respect your privacy, we have procedures in place to ensure that your personal information is handled in a safe, secure, and responsible manner.
We have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the information you provide to us.
As we continue to develop our website and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information. Changes in these policies will be effective when notice of such changes is posted. Your continued use of the website after any changes are posted will be considered acceptance of those changes.
The information we collect
Each time you shop at www.interiorsophisticate.com, we gather the information we need to complete your transaction. This may include your name, address, telephone number, credit card number, and e-mail address.
From your purchases and your visits to our website, we obtain information concerning the specific merchandise you purchase. In addition, to improve our website, we collect non-personal information about how users navigate through the website. We may share this information with our affiliates or other outside companies.
How we use the information we collect
We use the information we collect for various purposes, including, but not limited to: (i) fulfilling your purchases; (ii) providing services such as returns; (iii) sending you our offerings by mail; (iv) informing you of the status of orders you place on the website; (v) identifying the merchandise you prefer, so we can notify you of new or additional merchandise and promotions that might interest you; and (vi) improving our ability to select merchandise to be sold on the website and to provide customer service.
How we handle confidential data
We use Cybersource, a respected credit card processing company, to bill users for goods and services. The company does not retain, share, store or use personally identifiable information for any secondary purposes. The party is not allowed to use personally identifiable information except for the purpose of providing these services.
Interior Sophisticate does not sell, rent, share, or exchange information to any third party other than described in this policy.
Others with whom we share your information
We may provide information about you to companies we engage to help us bring you the merchandise we offer, such as a company that manages our database of customer information or a company that assists us in distributing e-mails. They will not retain or use your information for any other purposes.
Others with whom we share your information
We may provide information about you to companies we engage to help us bring you the merchandise we offer, such as a company that manages our database of customer information or a company that assists us in distributing e-mails. They will not retain or use your information for any other purposes.
Cookies and how we use them
A "cookie" is a tiny element of data that a website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies to identify the pages you click on during your visit to our website. We then use this information to improve our marketing and promotional efforts, to statistically analyze usage of the website, to improve our content and merchandise offerings and to customize the website’s content, layout, and merchandise.
E-mails
We may also use your e-mail address, your mailing address, and/or phone number to contact you regarding administrative notices, new product offerings and communications relevant to your use of the website. We will not send you promotions or announcements unless you give us permission to do so. You can opt out of receiving such communications on the Contact Us page of the website.
Children
We have no way of distinguishing the age of individuals who access www.interiorsophisticate.com, and so we enforce the same policies for individuals of all ages. If a child has provided us with personally identifying information without parental or guardian consent, the parent or guardian should contact us to remove the information from our database and opt out of promotional opportunities.
Links to other websites
As a convenience to you, Interior Sophisticate may provide, on this website, hyperlinks to websites operated by third-party entities. If you decide to visit any linked website, you do so at your own risk, and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Interior Sophisticate makes no warranty or representation regarding, and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon. Links do not imply that Interior Sophisticate or this website sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyrighted material displayed in or accessible through the links, or that any linked website is authorized to use any trademark, trade name, logo or copyrighted material of Interior Sophisticate or any of its affiliates or subsidiaries.
Warranty disclaimer
THIS WEBSITE, THE INFORMATION AND THE MERCHANDISE MADE AVAILABLE ON THIS WEBSITE, ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. INTERIOR SOPHISTICATE DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION OR THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT, ANSWER OR OTHER FACTUAL INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THIS WEBSITE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH ADVICE, OPINION, STATEMENT, ANSWER, OR OTHER FACTUAL INFORMATION IS AT YOUR SOLE RISK. INTERIOR SOPHISTICATE RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO CORRECT ANY ERRORS OR OMISSIONS IN ANY PORTION OF THE WEBSITE. INTERIOR SOPHISTICATE DOES NOT WARRANT THAT YOUR USE OF THIS WEBSITE SHALL BE UNINTERRUPTED OR THAT THE WEBSITE IS VIRUS OR WORM FREE.
Limitation of liability
IN NO EVENT SHALL INTERIOR SOPHISTICATE BE LIABLE TO YOU OR TO ANY OTHER INDIVIDUAL OR ENTITY FOR ANY DAMAGES WHATSOEVER OF ANY KIND OR NATURE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES OR LOSSES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM) THAT ARE RELATED TO THE USE OF, OR THE INABILITY TO USE, THE CONTENT, INFORMATION, AND FUNCTIONS OF THIS WEBSITE OR ANY LINKED WEBSITE, EVEN IF INTERIOR SOPHISTICATE IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
INTERIOR SOPHISTICATE Intellectual Property
Your authorization to access, use and display the www.INTERIOR SOPHISTICATE.com is not a transfer of title in any information contained thereon. Furthermore, your use of www.INTERIOR SOPHISTICATE.com is subject to the following restrictions: (i) you must retain, on all copies of information downloaded from this website, all copyright and other proprietary notices; (ii) you may not INTERIOR SOPHISTICATE information contained on this website in any way or reproduce or publicly display, perform, or distribute or otherwise use the information or any copies thereof for any public or commercial purpose; and (iii) you must not transfer the information to any other person unless you give them notice of, and they agree to accept, the obligations set forth here. You agree to abide by all additional restrictions displayed on the website as it may be updated from time to time. This website is copyright protected. You agree to comply with all copyright laws worldwide in your use of this website and to prevent any unauthorized copying of the information and graphics contained on this website. Except as expressly provided herein, INTERIOR SOPHISTICATE does not grant any express or implied right to you under any patents, trademarks, copyrights, trade secrets or other proprietary rights.
Use
INTERIOR SOPHISTICATE authorizes you to view and download the information, graphics, photographs and other material found on this website for your informational and noncommercial use only. Subject to these terms, INTERIOR SOPHISTICATE grants you a non-exclusive, non-transferable, limited right to access, use and display this website. You agree not to interrupt or attempt to interrupt the operation of this website in any way.
Errors and inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.
No confidentiality
INTERIOR SOPHISTICATE does not want you to, and you should not, send any confidential or proprietary information or trade secrets to INTERIOR SOPHISTICATE via this website. You agree that any information, materials, suggestions, ideas or comments that you or individuals acting on your behalf provide to INTERIOR SOPHISTICATE will not be considered confidential or proprietary. By providing any such information or materials to INTERIOR SOPHISTICATE, you grant to INTERIOR SOPHISTICATE an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, publicly perform, transmit and distribute such information and materials, and you further agree that INTERIOR SOPHISTICATE is free to use any ideas, concepts or know-how that you or individuals acting on your behalf provide to INTERIOR SOPHISTICATE. You further recognize that INTERIOR SOPHISTICATE does not want you to, and you warrant that you shall not, provide any information or materials to INTERIOR SOPHISTICATE that are defamatory, threatening, obscene, harassing, or otherwise unlawful, or that incorporate the proprietary material of another.
International Users and Choice of Law
This website is controlled, operated and administered by INTERIOR SOPHISTICATE from within the Commonwealth of Pennsylvania, United States of America. INTERIOR SOPHISTICATE makes no representation that information on this website is appropriate or available for use at other locations outside of the United States and access to it from territories where its contents are illegal is prohibited. You may not use this website in violation of U. S. export laws and regulations. If you access this website from a location outside of the United States, you are responsible for compliance with all local laws. These terms and conditions of use shall be governed by the laws of the Commonwealth of Pennsylvania, without giving effect to its conflict of laws provisions. Any cause of action you may have with respect to your use of this website must be commenced within one (1) year after the claim or cause of action arises.
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